Privacy Policy Gardenia88 –
Your Personal Data Protection

Gardenia88 operates as an online entertainment platform offering a wide range of casino games, sports betting, fish shooting games, and more to users in Malaysia. In the course of these operations, we collect certain personal information necessary to deliver our services, ensure platform security, and meet our legal obligations.

This Privacy Policy applies to:

• All visitors to the Gardenia88 website, whether registered or not.
• Registered members with an active account on the platform.
• Gardenia88 mobile app users on all devices.
• Anyone who communicates with our customer support team.

If you do not agree with any part of this policy, you are advised not to use the Gardenia88 platform. Continued use of the platform constitutes your consent to the terms of this policy.

Gardenia88 only collects information that is genuinely necessary for clear and legitimate purposes. We do not collect excessive or irrelevant data. The following are the main categories of data we collect:

Every piece of data we collect is used for a specific and legitimate purpose. Gardenia88 does not use your data for purposes beyond the stated scope without first obtaining your additional consent.

• Service Delivery: Creating and managing your account, processing deposits and withdrawals, and ensuring access to all games and platform features.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: Fulfilling legal obligations related to KYC, anti-money laundering (AML), and reporting requirements mandated by the authorities.
• Responsible Gaming: Monitoring gaming patterns to identify addiction risks and providing appropriate self-control tools to members who need them.
• Customer Support: Resolving queries, complaints, and technical issues efficiently and effectively.
• Platform Communications: Sending important account notifications, terms updates, relevant offers, and security information.
• Experience Optimisation: Personalising the user experience, improving platform performance, and developing new features based on user needs.

We will not use your data for third-party marketing purposes or sell your information to any external party without your explicit consent.

Your data security is the absolute top priority at gardenia88. We continuously invest in high-grade security infrastructure to ensure your personal information is always protected from unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and Gardenia88 servers is protected by 256-bit SSL encryption, the same standard used by leading financial institutions.
• Secure Storage: Personal data is stored on servers protected by multiple layers of physical and digital security, including firewalls and intrusion detection systems.
• Strict Access Control: Only authorised personnel may access your personal data, and every access is logged for audit purposes.
• Stored Data Encryption: Sensitive data such as financial information is stored in encrypted form for an additional layer of protection.
• Retention Period: Data is retained for as long as necessary for the purpose it was collected, or as required by applicable law.

Gardenia88 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, there are limited situations where we need to share certain information with trusted parties to enable us to deliver our services effectively.

• Payment Service Providers: Required transaction data is shared with licensed payment processors to enable deposits and withdrawals to be processed securely.
• Game Providers: Minimum required information is shared with licensed game providers to ensure game integrity and smooth gameplay.
• Statutory Authorities: We comply with lawful requests from law enforcement agencies or regulatory bodies when required by law.
• KYC Verification Partners: Licensed third-party identity verification services are used to verify member identities securely and efficiently.

All third parties we work with are bound by strict confidentiality agreements and are required to handle your data to the same high security standards as Gardenia88.

Gardenia88 uses cookies and similar tracking technologies to enhance user experience, maintain secure login sessions, and analyse overall platform usage patterns.

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Used to gather statistical usage data that helps us improve platform performance and usability.
• Functional Cookies: Allowing the platform to remember your preferences and settings, such as display mode and account configurations.
• Security Cookies: Helping us detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality and your overall user experience.

As a Gardenia88 platform user, you have certain rights regarding your personal data. We fully respect these rights and will assist you in exercising them within the limits permitted by law.

The Know Your Customer (KYC) process is an industry-standard requirement in online finance and entertainment. At Gardenia88, KYC is carried out to ensure the platform remains free from fraud, money laundering, and other illegal activities.

• Submitted identity documents are stored with full encryption and accessed only by authorised personnel.
• KYC documents will not be shared with third parties except for licensed verification purposes or legal requirements.
• The verification process is typically completed within 24 to 48 business hours after all required documents have been received.
• You will be notified by email once verification is successful or if additional documents are required.

Gardenia88 strictly does not accept registration or use of the platform by individuals under the age of 18. Our platform is not designed for children and we do not knowingly collect personal data from them.

If we discover that personal data of a minor has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that data and close the relevant account without notice. Parents who are concerned that their child may have used this platform are advised to contact our customer support immediately.

Gardenia88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. The latest version of the Privacy Policy will be published on this page with a clear update date.

For significant amendments, we will endeavour to notify members via in-platform notifications or their registered email. Continued use of the Gardenia88 platform after any amendments are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our team is ready to assist. You may reach us via live chat within the platform or through our support email for assistance in Bahasa Malaysia.

For related information, please also refer to:

• Terms and Conditions – Full terms of use for the Gardenia88 platform.
• Responsible Gaming – Self-control tools and support resources.
• FAQ – Frequently asked questions from our members.